Frequently Asked Questions

A unique six digit code dispensed to buyer for every order paid for to facilitate secure exchange of goods and service with seller

Deposit of payment processed in realtime on successful validation of delivery code and will advise seller to wait at least three hours before raising a ticket with support if deposit still pending.

Registered sellers can take full advantage of self service option to resend payment in the event of bank downtime

You will have to be registered as a seller to create an order to collect payment before delivery as well as track status. To sign up as a seller click here

Order created will automatically expire within 24 hours if buyer does not pay

Information to support fulfillment communicated via sms and electronic mail to seller, endeavour to check your spam folder and whitelist Streetzwyze as a sender if marked as spam by your email client browser

Buyer will also receive information for delivery code via sms and electronic mail to complete exchange

Collecting payment before delivery comes with an applicable fee set at 1.85% of the order value buyer paying for. Sale proceeds less fee will be deposited to seller account on successful validation of delivery code

Tracking status of orders can be achieved by following the instructions provided here. You can also do the same as a registered seller directly from your dashboard

We rely on a third party processor to process card payments, refunds and deposits.

We cannot guarantee uptime of card network or associated banks that comprise of it and recommend always retry failed payment attempts at a later time

For every order payment been successfully processed on behalf of seller, failure to procure the delivery code will attract a penalty levied on expiration of the delivery duration

Orders with uncertain payment status pending delivery active for defined delivery duration, on expiration payment refunded back to debit source if buyer does not provide delivery code to complete exchange

Registered sellers on Streetzwyze can boost profile to enjoy better features and access more tools for more information click here